Case Study
Case Study
A Real Missed Call, Caught — Colorado Auto Shop
A real missed-call and AI estimate system running live for an independent auto repair shop in Colorado — not a mockup, an active system booking jobs right now.
Year:
2025
Industry:
Auto Repair & Maintenance
Team:
NV Launch Team
The Problem
Every missed call at a repair shop is a customer who calls the next name on the list. This shop was losing an estimated $2,400 a month in jobs that never got a callback in time — drivers who wanted a quote for brakes, a diagnostic, or a tire job, and gave up when nobody answered during a rush.
Every missed call at a repair shop is a customer who calls the next name on the list. This shop was losing an estimated $2,400 a month in jobs that never got a callback in time — drivers who wanted a quote for brakes, a diagnostic, or a tire job, and gave up when nobody answered during a rush.
What was actually happening: calls came in while techs had their hands on a car, voicemail went unchecked for hours, and by the time anyone called back the customer had already booked somewhere else. There was no way to quote a job by text, and no record of who had asked what.
from missed call to automatic text-back
30 sec
from missed call to automatic text-back
30 sec
from missed call to automatic text-back
30 sec
from signed up to fully live
48 hrs
from signed up to fully live
48 hrs
from signed up to fully live
48 hrs
estimated revenue previously lost to missed calls
$2,400/mo
estimated revenue previously lost to missed calls
$2,400/mo
estimated revenue previously lost to missed calls
$2,400/mo
Solution
Now, when a call is missed, the customer gets an automatic text back within 30 seconds — it reads like it came from the front desk, not a bot. They reply describing the problem, sometimes with a photo of the issue. The AI builds a price range using the shop's real labor rate and typical job costs, not a generic guess. That draft goes straight to the owner on WhatsApp for approval — nothing reaches the customer until it's been read and sent by a real person. Anyone who doesn't respond gets an automatic, polite follow-up so the lead never just goes cold.
Now, when a call is missed, the customer gets an automatic text back within 30 seconds — it reads like it came from the front desk, not a bot. They reply describing the problem, sometimes with a photo of the issue. The AI builds a price range using the shop's real labor rate and typical job costs, not a generic guess. That draft goes straight to the owner on WhatsApp for approval — nothing reaches the customer until it's been read and sent by a real person. Anyone who doesn't respond gets an automatic, polite follow-up so the lead never just goes cold.
What's actually running: • Missed-call detection with an automatic text-back inside 30 seconds • Two-way texting so customers can describe the job and attach photos • AI-drafted estimates built from the shop's real labor rate and job history • Owner approval step on WhatsApp before any price reaches the customer • Automatic follow-up sequence for anyone who goes quiet • Built and live in 48 hours, no new hardware or phone number required
Testimonial
“A customer's brake job came in through a missed call at 6pm. The text went out, she sent a photo, the AI built the estimate off our real rates, and I approved it from my phone in the driveway. She booked before we even opened the next morning.” - Nikita Oleynikov
“A customer's brake job came in through a missed call at 6pm. The text went out, she sent a photo, the AI built the estimate off our real rates, and I approved it from my phone in the driveway. She booked before we even opened the next morning.” - Nikita Oleynikov“A customer's brake job came in through a missed call at 6pm. The text went out, she sent a photo, the AI built the estimate off our real rates, and I approved it from my phone in the driveway. She booked before we even opened the next morning.” - Nikita Oleynikov
“A customer's brake job came in through a missed call at 6pm. The text went out, she sent a photo, the AI built the estimate off our real rates, and I approved it from my phone in the driveway. She booked before we even opened the next morning.” - Nikita Oleynikov“A customer's brake job came in through a missed call at 6pm. The text went out, she sent a photo, the AI built the estimate off our real rates, and I approved it from my phone in the driveway. She booked before we even opened the next morning.” - Nikita Oleynikov
“A customer's brake job came in through a missed call at 6pm. The text went out, she sent a photo, the AI built the estimate off our real rates, and I approved it from my phone in the driveway. She booked before we even opened the next morning.” - Nikita OleynikovNikita Oleynikov
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Book a free 30-minute call.
My job is to make sure you leave the first call with a clear, actionable plan.
Volodymyr Korkin
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My job is to make sure you leave the first call with a clear, actionable plan.
Volodymyr Korkin
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Whether you have questions or just want to explore options, we’re here.